Frequently Asked Questions
Answers to all your questions at rune88
From opening an account to claiming bonuses, bKash deposits and withdrawals — find everything you want to know about rune88 on one page.
Welcome to rune88. This FAQ page has been created to give players in Bangladesh clear and detailed answers to the most common questions. Below you will find 25 questions and answers organized into five sections — account registration, deposits and withdrawals, games and betting, bonuses and promotions, and security and responsible gaming. If you cannot find the answer to your question, contact our 24/7 live chat support team.
Account
Account and Registration
To open an account at rune88, you need an active mobile number and you must be at least 21 years old. Simply enter your name, mobile number, and password in the registration form and your account will be created. Providing accurate information is important, as identity verification may be required at the time of withdrawal. The entire process takes just a few minutes.
No, one person can only open one rune88 account. Attempting to open multiple accounts with the same mobile number or identity may result in all accounts being closed and balances being forfeited. This rule is strictly enforced in the interest of fair and safe play.
Click the "Forgot Password" option on the rune88 login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact our support team via live chat and they will assist you promptly.
rune88 may verify your identity before a withdrawal to ensure safe gaming. This process may require a photo of your national identity card or another government-issued document. Once verification is complete, future transactions become easier and faster. Your information is kept fully secure and encrypted.
To close your account, email [email protected] or contact us via live chat. Provide your account details and the reason for closure, and the support team will complete the process. If you want to close your account for responsible gaming reasons, the self-exclusion option is also available.
Payment
Deposits and Withdrawals
Deposits via bKash are nearly instant — your rune88 account balance is typically updated within 1 to 5 minutes. Bank transfers may take a little longer. The minimum deposit amount is ৳300. A confirmation message will appear in the app once the transaction is successful.
Yes, Nagad is one of the supported payment methods at rune88. Depositing via Nagad is just as quick and easy as with bKash. Select Nagad on the cashier page, enter the amount, and the next steps will follow automatically. The minimum deposit amount is ৳300 and there are no extra charges.
Withdrawal requests from rune88 are generally processed within 10 to 45 minutes. Money arrives fastest via bKash and Nagad. The minimum withdrawal amount is ৳1,000. Having your account verified makes the process even smoother.
Yes, both Rocket and Upay are supported at rune88. Bank transfers are also available — major banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank are supported. The minimum deposit across all methods is ৳300 and the minimum withdrawal is ৳1,000.
rune88 does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, etc.) or bank may apply their own service charges, which depend entirely on their own policies. Check your provider's charges before making a transaction.
If you want to cancel a pending withdrawal, contact us via live chat as soon as possible. Once the process is complete, cancellation is not possible. The rune88 support team is available 24/7 in English to help.
Games
Games and How to Play
To bet on any cricket match including BPL at rune88, first deposit funds into your account, then go to the cricket betting section and select your preferred match and market. Bets can be placed both before the match starts and live during play. Once the match result is confirmed, winnings are automatically added to your balance.
RTP (Return to Player) is the long-term average return rate of a game — meaning how much is returned on average for every ৳100 wagered, in theory. A higher RTP generally means more favorable odds. However, it is only a long-term average — results from one or a few sessions can vary considerably. All slots at rune88 are independently tested and fair.
Yes, rune88 is fully mobile-friendly. All games run smoothly on both Android and iOS devices through a browser — no separate app download is needed. The full platform including slots, live casino, and cricket betting is available on mobile. A fast internet connection gives you the best experience.
Yes, the live casino section at rune88 features real-time live dealer games from top providers such as Evolution Gaming and Ezugi. You can enjoy roulette, baccarat, blackjack, and other games via live video streaming with professional dealers. All games are audited by third parties to ensure fair outcomes.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win. Cashing out later offers a higher potential payout but also carries more risk. The outcome of each round is determined by a verifiable algorithm, making it fully fair.
Bonus
Bonuses and Promotions
When you open a new account at rune88 and make your first deposit, you automatically receive a 120% welcome bonus of up to ৳15,000. For example, depositing ৳1,000 earns you a ৳1,200 bonus, giving you a total balance of ৳2,200. No code is needed to claim the bonus.
The wagering requirement for the rune88 welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before it can be withdrawn. Example: for a ৳1,200 bonus, a total of ৳24,000 in bets must be placed. Once the requirement is met, the bonus becomes withdrawable.
There is no separate sign-up needed for the rune88 VIP program — you move up the tiers automatically through regular play. There are three tiers: Bronze — weekly cashback of up to 0.4%, Silver — up to 0.8%, and Gold — up to 1.2%. The more you play, the faster you move up.
Weekly cashback is calculated based on your VIP tier and your total wagering amount for that week. Every Monday, the previous week's cashback is credited to your account. Cashback is added directly to your balance and there are no additional conditions to use it.
Yes, the rune88 welcome bonus can be used in most games including slots, live casino, and cricket betting. However, in some cases there may be restrictions on using the bonus in certain games or betting markets. Check the terms and conditions page for the latest details.
Security
Security and Responsible Gaming
Yes, rune88 uses SSL encryption technology to protect your information. Your personal and financial data is not shared with third parties, except where necessary for identity verification. For more details about our privacy practices, see the privacy policy page.
rune88 is only for people aged 21 or older. Opening an account or playing games is strictly prohibited for minors. Proof of age may be required during account verification. If an underage account is identified, it will be closed immediately and action will be taken in accordance with applicable rules.
Self-exclusion is a protection feature that lets you voluntarily block yourself from logging in and playing for a set period of time. To activate it, contact the support team via live chat or email [email protected]. Responsible gaming is our highest priority.
rune88 believes in responsible gaming. You can set deposit limits, enable break periods, or request a temporary account suspension. If you find it difficult to control your gaming, our support team is ready to help in Bengali. To learn more, visit the responsible gaming page.
If you notice unusual activity or unauthorized transactions in your account, contact us immediately via live chat or at [email protected]. Our security team will investigate promptly and take the necessary action. Never share your password with anyone and avoid clicking on suspicious links.
Still have questions? Contact support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week to answer any of your questions.
Email: [email protected] | For ages 21+ only