rune88 Privacy Policy
The security of your personal information is our highest priority. In this policy, we clearly explain how your information is collected, used, and protected.
rune88 ("we", "our") fully respects the privacy of users in Bangladesh. This privacy policy explains what information we collect when you use our website rune88.cam, and how that information is processed and protected. This policy is an integral part of our Terms and Conditions. Please read this policy carefully in full before using the platform.
Table of Contents
Information Collection
Various types of information are collected as needed to operate the rune88 platform and to provide you with the best possible service. We collect only the information that is relevant and necessary for delivering that service.
Information You Provide Directly
Information you provide yourself during registration and account management includes:
- Full name and date of birth
- Email address
- Mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay account details and bank account information)
- National ID card or passport information (for identity verification, where applicable)
- Information provided when contacting us via live chat or email
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time and date of access and duration of use on the platform
- Which pages you visited and which games or sections you spent time in
- Information collected from cookies and similar tracking technologies
Use of Information
Collected information is used only for legitimate business purposes. rune88 uses your information for the following reasons:
Platform Operations
To create and manage your account, process transactions, complete deposits and withdrawals, and ensure overall service delivery.
Security and Verification
To verify identity and maintain account security in order to prevent fraud, money laundering, and other illegal activities.
Customer Support
To resolve your complaints and questions, manage live chat support, and review your feedback to improve service quality.
Service Improvement
To analyse user experience and make decisions about improving platform functionality and adding new games.
In addition, we may use your information to comply with legal obligations, follow regulatory guidelines, and ensure responsible gaming. To learn more about responsible play, visit our Responsible Gaming page.
Cookie Policy
Cookies are small text files stored in your browser that help websites remember your browsing preferences and session information. rune88 uses cookies to provide an improved user experience.
What types of cookies do we use?
- Essential Cookies: Indispensable for running the core functionality of the platform. Maintaining login sessions and performing security checks are examples. These cannot be disabled.
- Functional Cookies: Used to save your preferred language, screen layout, and gaming preferences.
- Analytical Cookies: Collect anonymous data to understand how users are using the platform, which helps improve the service.
Cookie Controls
Modern browsers give you the option to control cookies. Keep in mind, however, that disabling essential cookies may prevent some important platform features from working properly. You can delete or block cookies at any time from your browser settings.
Sharing Information with Third Parties
rune88 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Our payment processors (bKash, Nagad, Rocket, Upay and associated banks), cybersecurity firms, and technology service providers may receive necessary information. Strict confidentiality agreements are in place with these partners.
Legal Obligations
In response to a court order, government directive, or legal obligation, we may disclose information to the appropriate authorities. In such circumstances we will provide only the amount of information that is legally required.
Business Transfers
If rune88's business structure changes for any reason, relevant information may be transferred. In such cases, the new party will be required to comply with the terms of the current privacy policy, and you will be notified in advance where applicable.
Data Security
rune88 follows industry-standard technologies and practices to protect your personal and financial information. Our security framework operates at the following levels:
- SSL Encryption: All our communications are secured using SSL/TLS encryption technology. The padlock icon in your browser's address bar confirms that your connection is secure.
- Payment Information Security: Sensitive information from your bKash, Nagad, Rocket, or Upay account is stored in encrypted form and is never kept in plain readable format.
- Access Controls: Only authorised staff whose responsibilities require it are able to access personal information.
- Regular Security Reviews: Our systems undergo regular security testing to identify and address any vulnerabilities.
- Two-Factor Verification: An additional verification layer is in place to further strengthen account security.
While we take the highest security measures, it is not possible to guarantee 100% security when transmitting information over the internet. Please be mindful of keeping your password private and avoiding the use of public networks.
Data Retention Period
rune88 retains your personal information only for as long as necessary. The retention period depends on the following factors:
- Active Account: All information is retained while the account is active and is used to deliver services.
- After Account Closure: Certain information may be retained for a period of time as required for legal obligations, dispute resolution, and fraud prevention.
- Financial Transaction Records: Records of financial transactions must be retained for a defined period in accordance with legal and regulatory obligations.
- Marketing Communications: If you opt out of marketing communications, limited information is kept to confirm that preference.
Once the defined period has passed, your information is securely deleted or anonymised in a way that makes it impossible to identify you in any way.
Your Rights
As a user of rune88, you have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we hold about you, where it was collected from, and for what purpose it is being used.
Right to Rectification
If any information held about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though where legal obligations exist it may not be possible to delete all information.
Right to Object to Processing
You may object to the processing of your information for specific purposes, such as sending marketing messages or data analysis.
Right to Data Portability
You may request your data in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
To exercise any of the above rights or to raise any concerns about your privacy, contact us via live chat or email us at [email protected]. We aim to respond to all requests as quickly as possible.
Protection of Minors
We never knowingly collect information from minors. An age verification process is followed at the time of registration. If we have evidence that a person under the age of 21 has opened an account, we will immediately close that account and delete all associated information.
Parents and guardians are advised to stay aware and monitor their children's internet use. For more information on responsible gaming, visit our Responsible Gaming page.
Changes to the Policy
rune88 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top will be revised.
For significant changes, we will notify you in advance via your registered email address or through a notice within the platform. Continuing to use the platform after a change to the policy means you have accepted the new terms.
We recommend that you visit this page periodically to stay informed about the latest updates to our data protection practices. Answers to common privacy-related questions can also be found on our FAQ page.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our dedicated support team is available around the clock in line with Bangladesh Standard Time (BST, UTC+6).
For more details, visit our About Us, Terms & Conditions and Responsible Gaming pages.